28 Features. One Plan. Everything Included.

Built for Mortgage.
Every Single Feature.

388 database tables. Purpose-built for the mortgage workflow. Not a generic CRM with a mortgage label — a platform designed around how loan officers actually work.

app.chosencrm.com/features
ChosenCRM Features — AI-powered mortgage CRM

Communication & Outreach

Reach Every Borrower. Every Channel.

Power dialer, unified inbox, SMS, email — all connected to your pipeline so every conversation has context.

Power Dialer

Three lines dialing simultaneously with local presence. Full borrower profile on screen when they pick up.

Unified Inbox

Every email, SMS, and call in one view. Never miss a borrower reply across any channel.

AI SMS Responses

Smart response suggestions grounded in borrower context. Reply in seconds with AI-drafted messages.

Email Campaigns

Drip sequences and broadcasts for automated nurturing at scale. Track opens, clicks, and replies.

Call Recording & Logging

Every call tracked automatically with full transcription. Complete borrower communication history.

Pipeline & Deals

See Where Every Dollar Sits. Right Now.

Visual pipeline management built around the mortgage loan lifecycle — from lead to funded.

Kanban Board

Drag-and-drop pipeline with real-time dollar values per stage. Color-coded alerts surface problems early.

Deal Management

Full deal tracking from lead to funding. Custom stages that match your actual lending process.

Custom Fields

Mortgage-specific data fields built in — LTV, DTI, loan program, rate lock date. Track what matters.

Deal Stages

Customizable loan lifecycle stages from pre-qualification through closing and post-close.

AI & Intelligence

AI That Knows Mortgage. Not Just AI.

Every AI model is trained on mortgage workflows. Not generic GPT with a CRM wrapper.

AI Lead Routing

Intelligent distribution based on LO specialty, capacity, and close rate. Right lead to right officer in under 3 seconds.

AI Follow-Up

Automated smart follow-up sequences that feel personal. AI references the borrower's specific deal context.

AI Writing Assist

Draft emails and messages grounded in borrower context. Knows rate lock expirations and underwriting status.

Smart Notifications

AI-prioritized alerts surface what matters first. No more notification fatigue from irrelevant updates.

Automation

Set It Once. It Works Forever.

Trigger-based workflows that eliminate repetitive tasks and ensure nothing falls through the cracks.

Workflow Automation

Trigger-based actions for any pipeline event. Automate the tasks you do 50 times a day.

Task Management

Auto-generated tasks from pipeline events. Never forget a follow-up or miss a deadline.

Milestone Triggers

Auto-actions when deals hit pre-approval, CTC, and closing. The right message at the right stage.

Integrations

Connected to Your Existing Tools

Native integrations with the systems loan officers already use — not bolted-on connectors.

ARIVE LOS Integration

Native connection to ARIVE Loan Origination System. Deal milestones sync automatically.

Email Sync

Gmail and Outlook sync. Every email tied to the right contact and deal automatically.

Calendar Sync

Appointment scheduling tied to your pipeline. Borrowers book time directly from your booking page.

Data Import / Export

CSV and bulk operations for easy migration. Open architecture for custom reporting and integrations.

Analytics & Admin

Full Visibility. Enterprise Control.

Real-time dashboards, team analytics, and enterprise-grade access controls for regulated lending.

Real-Time Dashboard

Pipeline health, conversion metrics, and performance data at a glance. Drill down into any dimension.

Team Analytics

Manager view of team performance and pipeline health. Track every LO's metrics in one place.

Role-Based Access

Granular permissions by role — LO, manager, admin, super-admin. Data isolation between organizations.

Audit Logging

Full compliance trail for every action. Required for regulated lending environments.

See It in Action

28 features. One plan. No surprises. Book a 15-minute demo and see how it all works together.

No contracts. Cancel anytime.