Privacy Policy

Last updated: May 2026

Introduction

ChosenCRM ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our CRM platform, or interact with us in any way.

By accessing or using ChosenCRM, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you create an account, join our waiting list, contact us, or use our platform. This may include:

  • Name and email address
  • Company name and job title
  • Phone number
  • Industry or vertical selection
  • Team size
  • Billing and payment information
  • Any other information you choose to provide (such as messages or feedback)

Information Collected Automatically

When you access our website or platform, we may automatically collect certain information, including:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and navigation patterns
  • Referring website or source
  • Usage data within the CRM platform (features used, actions taken)

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the ChosenCRM platform
  • Process your waiting list registration and account setup
  • Communicate with you about your account, updates, and support requests
  • Send product announcements and marketing communications (with your consent)
  • Improve and personalize our services
  • Analyze usage patterns to improve platform performance and features
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

Data Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: We work with third-party companies that help us operate our platform (hosting, email delivery, payment processing, analytics). These providers only access information necessary to perform their services and are contractually obligated to protect it.
  • Legal requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: If ChosenCRM is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, access controls, and regular security assessments.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Portability: Request a machine-readable copy of your data.
  • Opt-out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

To exercise any of these rights, contact us at privacy@chosencrm.com. We will respond within 30 days.

Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and deliver relevant content.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

  • Essential cookies: Required for the website to function properly. Cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our site so we can improve it.
  • Marketing cookies: Used to deliver relevant advertising and track campaign effectiveness.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes.

Children's Privacy

ChosenCRM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of ChosenCRM after any changes constitutes your acceptance of the updated policy.